Frequently asked questions

Miwayz launches with ride-hailing, with food delivery and more planned for the future.

The Miwayz app launches on 12 July 2026. You will be able to download it from the Apple App Store and Google Play Store - or scan the QR code on this site to be taken to the right store automatically.

Miwayz serves communities across Sri Lanka, with services continuing to expand and improve nationwide.

Yes, Miwayz is completely free to join. You only pay for the rides or services you use, with exclusive promotions available throughout the year.

Open the app, select the “Ride” section, enter your pickup and drop-off locations, choose your vehicle type, and confirm your booking.

Yes - you can schedule rides for a later time on select vehicle types using the “Pre-booking” feature.

Fares are calculated based on distance, time, and traffic conditions, including any applicable surcharges. You always see an estimate before you confirm.

Miwayz offers Bikes, Tuk-Tuks, Cars and Vans to suit different journeys and budgets.

Yes, you can track your driver's location and estimated arrival time live in the app - and share your trip ETA with loved ones.

We accept Cash, Credit/Debit Cards, and in-app wallets. Business profiles are also supported.

Yes. Your payment information is protected using industry-standard encryption and trusted payment technology.

If you leave an item behind during your trip, contact our support team as soon as possible. We'll work with your driver to help recover it.

Our support centre is available 24/7 - call the hotline or email us at support@miwayz.com.

Yes, we would love to hear it! Rate every trip in the app, or send us an email at feedback@miwayz.com.

The Miwayz Driver App allows drivers to accept ride and delivery requests, manage bookings, track their earnings, and provide transportation or delivery services.

Miwayz Munch is a future feature of the Miwayz platform. Our current focus is launching Miwayz Rides. Food delivery will be introduced in a future update.

Download the Miwayz Driver App, complete the registration, upload the required documents, and attend your vehicle inspection and verification appointment. Your account is activated after verification.

A valid driving licence for your vehicle category, NIC or Passport, the vehicle registration book, commercial insurance cover, and proof of address. You must also meet the minimum driving age for your city.

Your trip history is shown in the app, and your current balance is always visible in the Wallet section.

You can withdraw any positive balance from the Wallet once a day to your connected bank account - withdrawals are credited instantly.

Based on your account type and region, you are charged either a simple subscription or a per-trip commission - so you keep more of what you earn.

Yes, the app shows the pickup location and estimated drop-off distance before you accept a request.

Missing a request won't penalise you immediately, but consistently ignoring requests may affect your rating or account status.